Greetings from RIDE!

Like every other service provider, we have our own Terms and Conditions that users will have to agree on before using our service. To make it easier to understand, we have summarized the points.
Terms and Conditions is an agreement between You as a user and RIDE so that there will be no misunderstandings in the future.
RIDE is a technology company. To cater to all your needs, RIDE also works with third parties. All content and offers presented by third parties are beyond our responsibility.
RIDE is an application you can download for free that offers paid services. To create an account and use RIDE services, You have to be at least 18 (eighteen) years old. You, as a user, are fully responsible for your own decisions while accessing services on RIDE app.
Verification/OTP code is confidential. Never share your OTP code to anyone including Us.
By using the RIDE app, you are bound by regulations regarding this Terms of Use.
Read more about the Terms of Use below.

INTRO

General Terms
PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING RIDE.
This Terms of Use is an agreement between Users (“You”, “Your”, or “Yourself”) and RIDE (“We”, “Us”, or “Our”), a limited liability company duly established and legally operating under the laws of the United Kingdom. This Terms of Use governs Your access and use of the app, website (www.rideuk.co.uk) and other websites We manage), content and products provided by Us and/or our affiliates (hereinafter, collectively referred to as “Application”), as well as order, payment or use of the service available on our Application provided by Us and/or our affiliates (“Service or Services”).
By agreeing to this Terms of Use, You also agree to additional Terms of Use, customer website (https://rideuk.co.uk/blog/), including the Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use, customer website (https://rideuk.co.uk/blog/), and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.
 
Use of Application and Services
The access and use of Application are subject to this Terms of Use.
You have full discretion either to use the Application or other apps, whether to use Services available on Application, or to stop using the Application.
We only facilitate You finding various Services You need by providing Application. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).
When ordering a Service, the Application will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.
Furthermore, if the Service Provider accepts Your order, We will inform Your order status through Application.

WHAT YOU NEED TO KNOW ABOUT RIDE APPLICATION

Signing-up and Signing-in RIDE Account
Before using the Application, You must agree to this Terms of Use and Privacy Notice, and register Yourself by providing information We need. When registering, We will ask You to provide Your full name, electronic mail address and valid mobile phone number to create a GoTo Profile (“Account” or “GoTo Profile”) for seamless experience. Kindly refer to the Terms and Conditions of GoTo Profile to understand more. You may change Your profile information on the settings feature in the Application.
After registering, Our system will automatically generate a verification code and send the verification code via a text message to the mobile phone number You provided. You have to verify by entering the verification code on the registration page in the Application.
After verifying, Our system will create a personal Account for You to use the Application and order Services through the Application. Your mobile number is ascribed to Your account that You cannot create a new account with a registered mobile number. The same is true if You later change Your mobile number in the settings feature in the Application.
In the event that you have been logged-out from Your Account, then You need to enter your electronic mail address or mobile phone number you provided when registering Yourself and enter the verification code, which then automatically sent by Our system to Your registered mobile phone number, on the log-in page.
 
THE VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS PRODUCED AUTOMATICALLY BY OUR SYSTEM. WE DO NOT KNOW AND NEVER ASK FOR YOUR VERIFICATION CODE. NEVER PROVIDE THE VERIFICATION CODE TO ANYONE EVEN TO US OR OTHER PARTIES WHO ACKNOWLEDGE THEMSELVES AS OUR REPRESENTATIVES.
 
Device Authentication Features
If You are using a device that supports fingerprints and/or facial recognition features, You can enable such device authentication feature for logging in to our Application.
When You are enabling the fingerprints and/or facial recognition features in Your mobile device for authentication purposes in Application, please note that We do not store such biometric data. Unless otherwise notified to You, such data is stored in Your mobile device and may also be stored by third parties, such as Your device’s manufacturer. You agree and acknowledge that we are not responsible for any unauthorised access or loss towards such biometric data which is stored in your mobile device.
If You are changing your mobile device, an OTP will still be required for you to log in to the Application. If You wish to enable the device authentication feature in your new device, you can do so in Your device settings.
 
Rate and Fees
Our Application is free to download. However, We may charge price and/or fees for using certain features on Application in the future.
Services available on the Application are subject to rates that You can find on Application before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge price and/or fees of a certain amount as a payment to use Application which may be collected by Us, our affiliates, or Service Provider. For avoidance of doubt, Applicable Law means all applicable laws, by-laws, enactments, regulations, regulatory policies, ordinances, protocols, industry codes, road traffic codes, regulatory permits, regulatory licences or requirements of any court, tribunal or governmental, statutory, regulatory, judicial, administrative or supervisory authority or body, which are in force from time to time during the term of these Terms of Use (“Applicable Law”).
You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on Application, including electronic money, loan facility, company invoice (using the connected authorized user Account with Your employer) debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.
To enable payment by Payment Method, You have to register officially on the Payment Method Provider you choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required and all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s negligence or omission.
We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against Applicable Law including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.
Further provisions regarding the applicable rates for certain Services, Third-Party content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.
 
Content Information and Promotion
We or other parties cooperating with Us may provide Third-Party Content which You may find on the Application. In any event where the Third-Party Content is provided by other parties cooperating with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our Privacy Notice or Third-Party Content Provider’s privacy policy.
Third-Party Content means any and/or all information and goods and/or services offering, made and/or compiled and/or developed and/or managed by Third-Party Content Provider including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions and/or any other form of data provided by Third-Party Content Provider to be displayed on the Application, including any link redirected thereto. For the avoidance of doubt, the Content also includes every and/or all information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.
We or other parties cooperating with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of Application. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Notice.
All information, Offers contained in Application are intended solely to provide You the best experience when using Application or Services. You shall not abuse Offers received during the use of Application or Services.
You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.
You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.

Personal Information
Collection, storing, processing, use and sharing of Your personal information, such as identity data, contact data, location data You provided when opening an Account are subject to the Privacy Notice, which is an integral part of this Terms of Use.
 
Application Software
We only provide official Application software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the Application from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.

WHAT DO WE EXPECT FROM YOU AS RIDE USER?

Your Account
Your Account can only be used by You and cannot be transferred to other people for any reason. We reserve the right to refuse to facilitate orders if We know or have sufficient reasons to suspect that You have transferred or allowed Your Account to be used by someone else.
The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by Our or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, We assume any use or order made through Your Account as Your legitimate request.
Immediately notify Us upon knowing or suspecting that Your Account has been used without Your knowledge and consent. We will take actions We consider necessary and We may do toward that unconsented use.
 
Account Linking
You may link your RIDE account with third party platform to access or enable certain features, including wallet linking, loyalty programs, and accessing the services or products which are available in Our platform and third party platform.
 
Account Deactivation and Account Unlinking
If You wish to deactivate your RIDE account or unlink your RIDE account with other third party platform, you can access the options in the RIDE App or submitting your request directly to info@rideuk.uk.
 
Your Statement
You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the Application, Services, Third-Party Content, Offers or Payment Method, You represent and warrant that Your act of signing up, accessing or conducting other activities within the Application have been approved by Your parents, guardians or custodian. You expressly waive any rights under the Applicable Law to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.
You agree to access or use the Application, Services, Third-Party Content, Offers and Payment Method solely for the purpose as specified in this Terms of Use and not to abuse or use the Application, Services, Third-Party Content, Offers or Payment Method for fraudulent purposes, causing inconvenience to others, requesting fake orders or other actions that may or may be deemed to cause losses in any form toward other people.
You understand and agree that all risks arising from the use of the Application, Services, Third-Party Content, Offers and Payment Method are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences or other forms of system disruptions caused by unauthorized access by other parties.
You understand that the Application utilises the data from Google Maps services and content, and that by using the Application, you agree to comply with:
the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html;
the Google Privacy Policy at https://www.google.com/policies/privacy/; and
the Google Acceptable Service Policy at https://cloud.google.com/maps-platform/terms/aup/.
You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees) or legal responsibilities that arise or may arise due to Your violation of this Terms of Use, or in connection with the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours.
 Excluded from the foregoing, if there is a direct loss due to Our violation of this Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.
 
YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER COMPANY AND WE DO NOT PROVIDE TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES. ALL TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTIES THAT ARE NOT EMPLOYED BY US.
 
BY CONTINUING ACCESS OR USE TO THE APPLICATION AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF APPLICABLE LAW AND THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDMENTS AND TERMS OF USE OF EACH SERVICE PROVIDER, THIRD-PARTY CONTENT PROVIDER, OFFERS PROVIDER OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE APPLICATION AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.
 
Your Responsibility
You are fully responsible for the decisions that You made to use Application, Services, Third-Party Content, Offers or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers or Payment Method.
You are fully responsible for any loss and/or claim arising from the use of the Application, Services, Third-Party Content, Offers or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Notice, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or Applicable Law, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.

WHAT YOU SHOULD UNDERSTAND ABOUT OUR INTELLECTUAL PROPERTY?

Intellectual Property
Application and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, database, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the Application and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.
Subject to this Terms of Use, We grant You a limited, non-exclusive, revocable, non-transferable (without the right to sublicense) license to (i) download, access and use the Application, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the Application solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.
 Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the Application and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.
 
You shall not:
delete any copyright, trademark or other ownership notices contained in the Application or Services;
copy, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, display in public either in part or in full, reverse engineer, transmit, move, broadcast, decompile, or disassemble any part of or in other ways to exploit the Application (including software, features and Services therein);
license, sublicense, sell, resell, remove, transfer, distribute or commercially exploit or make available to other parties the Application and/or software by means of creating internet “link” to the Application or “frame” or “mirror” any software on other servers or wireless or internet-based devices;
launch automated programs or scripts, including, but not limited to, web spiders, web crawlers, web robots, web ants, web, indexers, bots, viruses or worms, or any program that might create multiple server requests per second, create heavy burdens or impede the operation and/or performance of the Application;
use site searching or retrieval applications, other manual or automatic devices for scraping, indexing, surveying, data mining, or in any way multiplying or avoiding the navigation structure or presentation of the Application or its contents;
publish, distribute or reproduce in any way materials that are copyrighted, trademarked or other information We own without prior written consent from Us or the rights owners who license Us the rights; and
use or unofficially access the Application to (a) damage, weaken or jeopardize any aspect of the Application, Services or related systems and networks, and/or (b) create look-alike competing products or services using ideas, features, functions or graphic similar to Application.

PROBLEMS AND DISPUTES SETTLEMENT

Troubleshoot
If You experience a system failure, know or suspect that Your account has been hacked, used or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.
 If You experience troubles or problems related to Services, Third-Party Content, Offers or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.
 To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.
 In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.
 We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider.
 For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.
 For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on RIDE Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.
Temporary Suspension and Permanent Suspension of Your Account
You may delete the Application from Your mobile phone and/or tablet at any time. We do not have any obligation to you for any matter arises from the time of removal of the Application, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the Application, temporary suspension or permanent suspension of Your Account.
 Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:
Your Report that Your Account is used or allegedly used or misused by someone else;
Your Report that Your personal cell phone or tablet is lost, stolen or hacked;
We know or have sufficient reasons to suspect that Your Account has been transferred or used by someone else;
We know or with sufficient reasons suspect that things have happened that in Our view have or may harm Us, You, the Service Provider or other parties;
We know or with sufficient reasons suspect that you have signed-up or logged in to multiple Accounts in one device for the purpose of violating this Terms of Use, Privacy Notice or Applicable Law;
Our system detects unusual actions from Your Account or obligations under this Terms of Use and/or Privacy Notice that are not fulfilled by You;
You have passed away, been placed under guardianship or custody or experienced other incapacity that caused You to become legally incapable based on Applicable Law;
Use of Application or Service by You or another party (who uses Your account) in a manner that is in contrary to this Terms of Use, Privacy Notice or Applicable Law; and/or
Account suspension orders, whether temporary or permanent, issued by government or monetary institutions are related or based on court orders issued in accordance with Applicable Law.
If Your account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your account. Suspension will not be continued unreasonably if We decided matters that caused the suspension have been resolved.
 You must not use the Application on any device or operating system that has been modified outside the mobile device or RIDE operating system and configurations. This includes devices that have been “rooted” or “jail-broken”. A rooted or jail-broken device means one that has been freed from the limitations imposed on it by your mobile service provider and the phone manufactured without their approval. The use of the Application on a rooted or jail-broken device may compromise security and lead to fraudulent transactions.
 RIDE is not liable for the download and use of the Application in a rooted or jail-broken device and such use of any rooted or jail-broken device is entirely at your own risk. You understand and agree that RIDE is not liable for any losses or any other consequences suffered or incurred by you as a result of using the Application on rooted or jail-broken device and we have the discretion to suspend Your use of the Application on rooted or jail-broken device and block such rooted device or jail-broken from using the Application.
 
Actions We Consider Necessary
If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes or other actions that is in contrary with this Terms of Use and/or
Applicable Law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to Application, including Services, Third-Party Content, Offers and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.
 We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the Applicable Law, with respect to:
Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion and race You conducted toward the Service Provider;
Fraudulent activities;
Use of RIDE App on rooted or jail-broken device;
Physical harassment or violence you conducted toward the Service Provider; and/or
Sexual harassment or violence, either verbally or physically, you conducted toward the Service Provider.
This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.
 
Limitation of Our Responsibility
We provide Application as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Application will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s Terms of Use.
 Application may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.
 We do not have any responsibility to oversee Your access or use of the Application. However, We still supervise to ensure smooth uses of the Application and to ascertain compliances with this Terms of Use, Applicable Law, court orders, and/or administrative institutions or other government bodies requirements.
 We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.
 
Force Majeure
Our Application may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the Application, either in part or in whole, due to a Force Majeure.
 
Governing Laws
This Terms of Use is governed by the laws of the United Kingdom.
 
Dispute
Any and all disputes arising from the use of the Application or Services are subject to the exclusive jurisdiction of the County Court.

ADDITIONAL NOTES

Miscellaneous
You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Notice are legally valid and binding and shall continue so long as You use the RIDE App or Services.
 You shall not sue nor object the validity of this Terms of Use or the Privacy Notice which are made in the electronic form.
You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.
If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.
This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of the Application or expiration of this agreement between You and Us.
Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.
We create this Terms of Use in English UK language. Any discrepancies will be interpreted according to English UK language.

RIDE TAXI SERVICE TERM OF USE

We thank you for Your trust in RIDE Service in the App. Please take Your time to read the whole Terms of Use of RIDE ("RIDE Terms of Use").
This RIDE Terms of Use is an integral part of RIDE Terms of Use. By using the RIDE Service on the RIDE App, You will be deemed to have read and agreed to the RIDE Terms of Use. Therefore, if You do not agree to part or all of the conditions of the RIDE Terms of Use, please discontinue the use of RIDE Service.
Unless specifically defined below and in other parts of the RIDE Terms of Use, capital letters used in the RIDE Terms of Use must be interpreted in accordance with the terms in the RIDE Terms of Use.
RIDE is a transportation service as well as other variations subject to changes from time to time, provided by a Service Provider by using a motorized four-wheeled vehicle to take passengers from the pickup location to the User-specified destination.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

TERMS OF SERVICE

You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use RIDE Services.
Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity of four-wheeled vehicles driven by Driver Partner.
RIDE service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use RIDE Delivery Service.
If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the RIDE Terms of Use.
Passengers are responsible for their own safety. Therefore, passengers must wear a seatbelt while traveling using RIDE Services. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of four-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your RIDE Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of four-wheeled vehicles.
Fees of the RIDE Service’s performance (“User Fee”) will be offered and displayed on the RIDEApp before You use RIDE Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of RIDE Services for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request full reimbursement of these other costs of Yours.
Payment of other fees as referred to in number 2(f) can be made in cash or paid through other payment features available in the RIDE App.

LOST PROPERTY

Goods left behind on the Driver Partner's vehicle are not our responsibility. We do not provide safekeeping services in any form from passengers.
If the Driver Partner hands over the goods left behind to Us, the User can retrieve goods that are left behind no later than:
3 (three) calendar days as of the date of the transaction between the User and the Driver Partner for perishable items, including but not limited to, food and drink; or
30 (thirty) calendar days as of the date of the transaction between the User and the Driver Partner for other goods that do not have expiry date, including but not limited to electronic goods and clothes,
in our nearest office ("Period of Goods Retrieval"). If the goods left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the item has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the Goods).
In the event that the item left behind is not Your property, if after the expiration of the Period of Goods Retrieval We understand that the item left behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to us as provided for in this Article. The occurrence of the transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.

PARCEL AND DELIVERY SERVICE

We thank you for Your trust in RIDE PARCEL AND DELIVERY SERVICE in the RIDE App. Please take Your time to read the whole Terms of Use of RIDE PARCEL AND DELIVERY SERVICE("RIDE PARCEL AND DELIVERY SERVICE Terms of Use").
This RIDE PARCEL AND DELIVERY SERVICE Terms of Use is an integral part of RIDE Terms of Use. If You use the RIDE PARCEL AND DELIVERY SERVICE on the RIDE App, You will be deemed to have read and agreed to the RIDE PARCEL AND DELIVERY SERVICE Terms of Use. Therefore, if You do not agree to part or all of the conditions of the RIDE PARCEL AND DELIVERY SERVICE Terms of Use, please discontinue the use of RIDE PARCEL AND DELIVERY SERVICE.

GENRAL TERMS OF USE

Unless specifically defined below and/or in other parts of the RIDE PARCEL AND DELIVERY SERVICE Terms of Use, capital letters used in the RIDE PARCEL AND DELIVERY SERVICE Terms of Use must be interpreted in accordance with the terms in the RIDE Terms of Use.
Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner and/or other third-party independent Service Providers (including but not limited one of Our affiliates) through RIDE PARCEL AND DELIVERY SERVICE.
RIDE PARCEL AND DELIVERY SERVICE is a Goods delivery service provided by Driver Partner and/or other third-party independent Service Providers (including one of Our affiliates) by using motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.
Driver Partner is a third-party-independent Service Provider that agrees to become Our partner that cooperates with Us with a partnership scheme and is not Our employee, agent or representative.

TERMS OF SERVICE

You are required to provide complete and accurate information regarding the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (including, but not limited to the type and total weight of Goods) in the description field provided.
Should you deem it necessary, subject to your own assessment in accordance with the details of the Goods, you can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
If the Goods to be delivered have been packed, with your approval and as witnessed by You, the Driver Partner shall have the right to open the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the RIDE Terms of Use.
Fees of the RIDE PARCEL AND DELIVERY Service’s performance (“User Fee”) will be offered and displayed on the RIDE App before you use RIDE PARCEL AND DELIVERY  Services. You understand and acknowledge that We can change the offer and/or update the User Fee offered from time to time based on certain factors, including location, time, applicable laws and regulations. You agree to make payment to the Driver Partner and/or other third party’s Service Provider, in accordance with the service executor. If there are other costs incurred during the provision of RIDE PARCEL AND DELIVERY  for You, then You are fully responsible for these costs and the Driver Partner and/or the other third party’s Service Provider has the right to request reimbursement of these other costs of Yours.
Payment of other fees as referred above in cash or paid through other payment features available in the RIDE App.

TYPES OF GOODS CANNOT BE DELIVERED

When a User uses RIDE PARCEL AND DELIVERY Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using RIDE PARCEL AND DELIVERY Services, among others:
Restricted Goods, including but not limited to:
Money (cash, coins, foreign currency);
Narcotics, marijuana, morphine, and other products that cause addiction;
Pornography in any form;
Delivery that requires a longer duration than the required transit time;
Living animals and plants;
Easily damaged groceries and beverages that require refrigeration or a controlled environment;
Explosives, firearms, weapons, and parts thereof;
Gambling devices and lottery tickets;
Government-controlled goods;
Goods resulting from crime, for example stolen goods and so on; and/or
Other goods which are prohibited by applicable laws and regulations.
Extraordinary Goods, including but not limited to:
Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
Films, photographic images, including negative photography, chromes photography, photography slides;
Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
Antiques, commodities that show the style or fashion of a past era which history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
Precious metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
Stamps, excise on liquor, stamp duty; and/or
Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
Valuable Documents, including but not limited to:
Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
Proof of Motor Vehicle Ownership (BPKB), Graduation Certificate, Passport; and/or
Other Bank Deposit Bond Certificates defined by Us as Valuable Documents.
Goods that exceed the vehicle's carrying capacity.

UNDELIVERED GOODs

Goods that cannot be delivered because the recipient of the Goods cannot be found at the recipient’s address is not Our responsibility. We do not provide safekeeping services in any form for You or the sender of the Goods.
If the Driver Partner hands over the undelivered Goods as stipulated in Article above User can retrieve the undelivered Goods within 30 (thirty) calendar days from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the undelivered Goods are not retrieved during the Period of Goods Retrieval, then the expiration of the Period of Goods Retrieval is your express statement that the Goods have been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the Goods (including but not limited to donating, selling, destroying or disposing of the Goods).
In the event that the undelivered Goods as provided in Article aboe not Your property and We understand that the undelivered Goods have not been taken by You or your representative after the Period of Goods Retrieval has expired, You are deemed to have intentionally grant Your consent to transfer the ownership of the Goods to Us as set forth in this Article. The event of the transfer of Goods is Your responsibility. You acknowledge that You will hold Us harmless from any issue that occurs between You and the owner of the undelivered Goods.

USER REPRESENTATION AND WARRANTY

The representations and warranties of the User as stipulated in Article are in addition to the representations and warranties provided by the User as contained in the RIDETerms of Use. There are no provisions in this Article that reduce or limit the applicability of the representations and warranties provided by the User in the RIDETerms of Use.
You represent and warrant that You know and understand the risks of sending Goods using RIDE DELIVERY AND PARCEL Services and: (a) if You are the sender of Goods, You are the person authorized to deliver Goods; and (b) if You are the recipient of the Goods, you are the person authorized to receive the Goods.
In the event that You experience loss or problems during the provision of RIDE DELIVERY AND PARCEL Service, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any obligation for any problems or disputes that arise between You and the Driver Partner, including for taking legal action as deemed necessary by You or the Driver Partner.
The Driver Partner has the right to refuse Your RIDE DELIVERY AND PARCEL Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will violate the RIDE DELIVERY AND PARCEL Terms of Use, the RIDETerms of Use or applicable laws and regulations.

RIDE FOOD TERMS OF USE

We thank you for Your trust in RIDE Food Service in the RIDE Application or any other application/site which can access RIDE Food Service. Please take Your time to read the whole Terms of Use of RIDE Food ("RIDE Food Terms of Use").

This RIDE Food Terms of Use is an integral part of the (i) RIDE Terms of Use as long as You are using the RIDE Food Service on the RIDE Application; and (ii) Terms of Use of any other application or site where You can access and use RIDE Food Service, You will be deemed to have read and agreed to the abovementioned of Terms and Conditions and this RIDE Food Terms of Use. Therefore, if You do not agree to part or all of the conditions of the RIDE Food Terms of Use, You may discontinue the use of RIDE Food Service.

GENERAL TERMS

Unless specifically defined below and in other parts of RIDE Food Terms of Use, capital letters used in the RIDE Food Terms of Use must be interpreted in accordance with the terms in the RIDE Terms of Use.
Outlet is restaurants, bistros, shop stalls, carts and/or other physical forms which are owned and managed by Merchants which are registered in RIDE Food Service.
RIDE Food Service is one of the services available in the RIDE Application or any other relevant application or site as provided from time to time, where You can make Transactions in the Outlet.
Courier Partner is a third parties or Our affiliates who are goods delivery service providers who cooperate with Us and/or Our affiliates, with their main role as one of the delivery service providers for RIDE Food Services which distributed through the RIDE Application or other relevant application or site.
Driver Partner is inter alia (i) an independent third party Service Provider who agrees to be Our partner, or (ii) Courier Partner which cooperates with Us in partnership scheme, and is not Our employee, agent and/or representative.
Merchant is the party that owns and/or manages Outlets which acts as provider of Products.
Product is food and/or beverages that You order through RIDE Food Service at the Outlet You choose.
Transaction is ordering, purchasing and delivering/picking up Products through RIDE Food Service.

ORDERING

Unless otherwise specified in these RIDE Food Terms of Use or other terms and conditions specifically regulated in the RIDE Application or other relevant application/site, by using RIDE Food Services, You can place orders for Products instantly or on a scheduled basis with the Scheduled Order feature, which allows You to schedule Product orders and deliveries in advance in accordance with the provisions that apply to RIDE Food Services.
Specifically for Scheduled Order, You can only place orders and cancel products according to the time limit We set.
Products that You have ordered can be delivered by the Driver Partner or for self pick-up. Specifically for Scheduled Order, Your order can only be delivered by Driver Partner.
You also agree that We may disclose Your personal data to the Merchant and Driver Partners for the purpose of providing RIDE Food Services to You.
You agree and understand that every transaction through RIDE Food can be done in the following ways:
The Driver Partner will follow up on Your order, including but not limited to, locating the Outlet, ordering directly at the Outlet, paying for and delivering Product.
To minimize inaccuracy during the execution of Transaction by the Driver Partner, You are expected to provide full and complete details on the Product ordered and delivery information.
You are responsible for ensuring that the details You enter in connection with the order and product delivery on the RIDE Application or other relevant application/site are accurate and complete. In the event that there are errors in the details provided by You, neither We nor the Driver Partner are responsible, including but not limited to errors in Product purchases, deficiencies in product quality and quantity, delays in delivery and/or non-receipt or delivery of the Product you ordered.
You can contact and/or be contacted by the Driver Partner to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features provided in RIDE Food Services before or during ordering, purchasing and/or delivering the Product.
Any cancellation of Your order can only be conducted by following the applicable cancellation process as set forth in RIDE Food Services. In the event the purchase of Product has been acknowledged by Merchant and/or picked up by the Driver Partner, You cannot cancel the Transaction. You will be liable for payment of the applicable fees either 
(i) upon receipt of the Transaction; 
(ii) if You are not present or do not appear at the specified delivery location to pick up the Product ordered to be delivered at the Product delivery location; 
(iii) You cannot be physically met or 
(iv) You cannot be contacted by the Driver Partner after the Driver Partner arrives at the specified delivery location.
We will notify You if there is something that may result in your order not being carried out, including but not limited to if the Merchant’s Outlet closes at the time of your specified order.
In the event that You place an order for alcoholic beverages, You guarantee that You are above 21 years old and are willing to show Your identity card (ID) to the Driver Partner at the time of delivery of the order at the delivery destination You designated or if You are using self-pick up service, then You must be able and willing to show Your identity card to the Merchant.
Driver Partner or Merchant have the right to refuse to send or provide alcoholic drinks to anyone who, at the time of delivery or collection of orders, is deemed not to meet the age requirements. In such circumstances, You agree that We, the Merchant and/or Driver Partners will not be responsible for refunding payments made by You. If it turns out that You are under twenty-one (21) years, then You hereby promise that You will be fully responsible for bearing the legal consequences by yourself and releasing Us, the Merchant and/or Driver Partners, from all claims and other obligations, which arising from or in connection with purchasing or ordering alcoholic drinks made through Your Account either on the RIDE Application or other relevant application/site, including without limitation any liability arising from Your actions that trick or deceive Our system, Merchant and/or Driver Partner, related to the minimum age limit.
In the event You choose to use self pick-up service, there will be no involvement from the Driver Partner, so all of the Transaction will be conducted directly between You and the chosen Merchant.

PAYMENT

You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, WALLETE and other methods available in the RIDE Application or any other payment method which available in relevant application/site where RIDE Food can be accessed. Please be informed that any payment using card will be processed according to the terms and conditions that apply to card payment service.
Specifically for Scheduled Order, payments can only be made with a non-cash payment method as available in RIDE Food Services.
You understand that the Transaction fees that You are required to pay include, but not limited to, the Product prices and Product delivery fees and/or any other fees as informed by Us from time to time.
You understand that the price of the Product displayed on RIDE Food Services is an estimated price. Merchant has the full authority to determine and make changes to the Product prices from time to time. Therefore, We are not responsible if there is a change in Product prices at the time of purchase at the Outlet or difference between the prices listed in the RIDE Food Service and the prices applied by the Merchant outside RIDE Food Service.
Referring to the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Driver Partner to You or directly to You (if Transaction is using self pick-up) after the Transaction is conducted.
You may be benefited from promotional programs in the form of RIDE Food cashback vouchers or other forms of promotions that You have as available in RIDE Food Services and/or Merchant’s Outlet. However, the terms and conditions for using the promotion are subject to the terms and conditions that apply to each promotional program, including how, when and where it can be used.
If there are other costs incurred in connection with the Transaction, including but not limited to parking fees and building entrance fees, You shall be fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs from You by providing supporting evidence (e.g. parking receipt).
In the event that there is a discrepancy, error or failure in the provision of RIDE Food Services by Driver Partner who are individual partner who are registered as Our partners or partners provided by Courier Partner, then You can claim for Your loss to each Driver Partner in accordance with the procedure determined by Us, provided that you must be able to prove that the loss is occurred due to the mistake of the Driver Partner.

DELIVERY

You or other parties that You appoint to receive the Product understand to make themselves available, contactable and can receive when the Product is delivered by the Driver Partner.
You agree that if You choose Product delivery from the Merchant’s Outlet by a Driver Partner, the Driver Partner will be responsible for and guarantee the implementation of the delivery service (as long as the service is available at your location). If the delivery service fails or is canceled, which according to the Driver Partner is due to reasons related to You (for example, you provide the wrong delivery address), you will still be charged, but not more than the full price for the delivery service. If the delivery service fails or is cancelled, You are entitled to a refund in connection with the Transaction.
You can provide review of the Product as available in RIDE Food Service after Your Transaction is complete. You understand and agree that the review will be displayed in the RIDE Application or any other relevant application/site, as applicable, where it can be read and accessed publicly and shall be subject to the specific terms and conditions as stipulated in the RIDE Application or any other relevant application/site.
Unless otherwise stated in this RIDE Food Terms of Use, We are not responsible for Product, including but not limited to the following:
the price differences listed on RIDE Food Service and Outlets;
condition and quality;
duration of delivery by the Driver Partner;
failure to complete orders and/or deliveries by the Driver Partner; and
incompatibility of Products ordered with Products delivered.

PROMOTION PROGRAME

We and/or the Merchant are entitled to offer a promotion which will be applicable in RIDE Food Service and Dine-in.
Unless stated otherwise, promotion that has been received by You cannot be exchanged with other promotion or converted into cash and cannot be refunded.
By agreeing to follow a RIDE Food Service promotion program, You will be deemed to have agreed with the specific terms and conditions which apply for the promotion program as stipulated in the RIDE Application or any other relevant application/site.
We will not be liable for any losses suffered by You due to any fault or mistake which were conducted by You or any other third party.
You agree that We are not obligated to accept delays in submitting promotional codes and discounts or promotions in other forms after the Transaction process on RIDE Food Services or transactions that occur at the Merchant’s Outlets is complete. We shall not be liable for any loss, damage, costs and expenses suffered or incurred as a result of theft or illegal or fraudulent use of promo codes and discounts. We have the right to take any action against You if You are found to be using promotional codes and discounts in an unauthorized or fraudulent manner, including without limitation, suspending or terminating Your Account.

USERS REPRESENTATION & WARRANTY

The representations and warranties of the User as stipulated in this Article 6 are in addition to the representations and warranties provided by the User as contained in the RIDE Terms of Use. There are no provisions under this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the RIDE Terms of Use.
You represent and warrant that: 
(i) The Product You ordered is true at Your will and needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; 
(ii) The Product is not ordered to cause harm or inconvenience to another person or to the recipient of the  Product; and 
(iii) You  will  pay  in full for the Product You ordered in accordance with the Transaction.
In the event there is loss or problem You experience at the delivery of RIDE Food Service, We will, with Our best efforts, help to mediate You with the related Driver Partner and/or Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You, the Driver Partner and/or the Merchant, including taking legal action deemed necessary by You, the Driver Partner and/or the Merchant.
We, the Merchant or the Driver has the right to refuse Your RIDE Food Service request, including ordering, if We or the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the RIDE Food Terms of Use, the RIDE Terms of Use or applicable laws and regulations.

COMPLAINTS AND REFUND PROCESS

You may file complaints to Us in the such following events, ie. incomplete items with the Products purchased, wrong Products delivered to You, quality of Products purchased is not consumable.
We will assess and evaluate Your complaints case-by-case basis and may refund monies to You in these events or any other matters as solely determined based on Our discretion.
In the event We deem any of the above mentioned scenarios has occurred, then:
if its happening in RIDE Application then We may  refund the amount, as calculated by Us, to Your wallete balance that is connected to Your Account (or return the limit of Your GoPaylater (as applicable), or communicate with Merchant to provide replacement of purchased Products to You or perform other actions deemed necessary by Us, with the procedures as solely determined by Us.
if its happening outside RIDE Application ecosystem, then we will follow the procedure as determined in such application/site.

HOW TO CONTACT US

You can contact Us through the Help Page within RIDE Application or via email to info@rideuk.uk. All Your correspondence will be recorded and stored for Our records.
You shall immediately report your complaint no later than 2x24 hours from the time the order is delivered by the Driver Partner or since the order is completed by Our Merchant if the order is self pick-up by You. We are not responsible for the complaint that You submit if it has passed the time limit for submitting a complaint that We have set.
Before We can proceed with Your complaint, We have the right to collect data and/or information from You on the following matters:
Order number or transaction number;
Menu ordered and complained;
Menu which received and complained;
Attach photo(s), which proves the order that has been received is not properly wrapped up or broken (not wrapped), the entire contents of the order can be seen, and the condition of the photo must be clear (not blurry);
Attach proof of purchase receipt/screenshot of the order summary displayed on the relevant application; and/or
Other information.

RIDE SHOP TERMS OF USE

We thank you for Your trust in RIDE Shop Service in the RIDE App. Please take Your time to read the whole Terms and Use of RIDE Shop ("RIDE Shop Terms of Use").
This RIDE Shop Terms of Use is an integral part of RIDE Terms of Use. If You use the RIDE Shop Service in the RIDE App, You will be deemed to have read and agreed to the RIDE Shop Terms of Use. Therefore, if You do not agree to part or all of the conditions of the RIDE Shop Terms of Use, please discontinue the use of RIDE Shop Service.

GENERAL TERMS

Unless specifically defined below and in other parts of the RIDE Shop User Terms, capitalized terms used in the RIDE Shop Terms of Use must be interpreted in accordance with the terms in the RIDE App Terms and Use.
RIDE Shop Outlet is the outlet that provides sales services for goods, food and/or beverages in the form of minimarts, supermarkets, hypermarkets, restaurants, diners, stalls, shops, carts and/or other places where You choose Yourself in the RIDE App.
RIDE Shop is one of the services available in the RIDE App, where You can make Transaction in the RIDE Shop Outlet.
Buyer is the User or the party that purchases the Product through RIDE Shop Service.
Merchant is the party who manages Outlet which acts as provider of Product.
Product are goods, foods and/or drinks that You order through RIDE Shop Service at the RIDE Shop Outlet You choose.
Transaction is ordering, purchasing and delivering Product from RIDE Shop Service.

ORDERING

By using RIDE Shop Service, You agree and authorize the Service Provider to make a Transaction.
You can place an order for the Product on the RIDE Shop page. You are required to provide complete and accurate information regarding the full address of the RIDE Shop Outlet, the destination of Product delivery, the number of Product to be purchased, the estimated price of the Product You know in the information column provided on the RIDE Shop page. To make it easier for Service Provider to carry out Transaction, You can choose to fill in additional information such as special instructions on Transaction or benchmark address for Product delivery.
The Service Provider will follow up on Your order, including but not limited to, locating the RIDE Shop Outlet, ordering directly at the RIDE Shop Outlet, paying for and delivering Product.
We and/or the Service Provider do not guarantee the availability of Product in the RIDE Shop Outlet.
You can contact and/or be contacted by the Service Provider to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, RIDE Shop Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the RIDE App and/or other communication lines before or when ordering, purchasing and/or delivering the Product.
You can only cancel the Transaction before the Service Provider purchases the Product.
We and/or the Service Provider has the right to refuse Your order if We have  reasonable reasons that by accepting Your order, You will violate the RIDE Shop Terms of Use, RIDE Terms and Use and/or applicable laws and regulations.

PAYMENT

You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, WALLETE and other methods available in the RIDE App. Payments using WALLETTE will be processed according to the terms and conditions that apply to WALLETTE services.
You understand that the Transaction fees that You are required to pay include the Product prices and Product delivery fees. Product delivery fees will be displayed on the RIDE App before You use the RIDE Shop Service. You understand that We can change and/or renew the RIDE Shop Service rates from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of RIDE Shop Service to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Service Provider has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the RIDE Apps.
You understand that the Merchant has full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the estimated prices You input in the RIDE Shop Service and the prices applied by the Merchant.
In connection with the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Service Provider to You after the Transaction is conducted.
By using the RIDE Shop Service, You understand and agree that You cannot purchase Product in digital form, such as credit voucher codes or bill payment services.

DELIVERY

You or other parties that You appoint to receive the Product understand to make themselves available, can be contacted, and can receive when the Product is delivered by the Service Provider.
You can provide a review as contained in RIDE Shop Service after Your Transaction is complete.
We are not responsible for Product, including but not limited to the following:
the price difference between the estimated price that You specified in the RIDE Shop Service and the one applied by the Merchant where You shop.
condition and quality;
duration of delivery by the Service Provider;
failure to complete orders and/or deliveries by Service Providers; and
incompatibility of Product ordered with Product delivered.

PRODUCT THAT CAN NOT BE DELIVERED TO RECIPIENT

Product that cannot be delivered because the recipient of the Product cannot be found at the delivery address of the Product is not Our responsibility. We do not provide safekeeping services in any form for You.
If the Service Provider hands over Products that cannot be delivered as stipulated in this Article to Us, You can take the Product left behind within 30 (thirty) working days from the date of the Transaction in Our nearest office ("Product Pickup Period"). If the Product left behind is not retrieved during the Product Pickup Period, then the passing of the Product Pickup Period serves as Your express statement that the Product has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the item (including but not limited to donating, selling, destroying or disposing of the Product).

PROHIBITED GOODS

You have read, understand and agree that in your capacity as a Buyer, You will not purchase or intend to make any purchase the Products with the following requirements:
Product that contain negative contents, such as:
Porn; Product that supports gambling, bet, lottery activity;
violance, hate speech, discriminative action towards sex, gender, belief;
Product that contains intellectual property infringement;
Product that may support an unlawful activity to access system (e.g. Product that teach you hacking and/or cracking);
Narcotics, psychotropic, addictive content
alcoholic beverages;
Product or activity that may support money laundering, money game, fraud;
human trafficking and/or human organ trading; and
cigarette or tobacco.
Product that do not have a proper license to be traded in accordance with the Applicable Law, such as:
a weapon or explosive materials;
Restricted drugs or medicines, prescribed drugs/medicine, drugs/medicines that do not have a distribution license;
plants or animals;
Uncertified communication device;

USERS REPRESENTATION & WARRANTY

The User representation and warranties provided in this Article are in addition to the representation and warranties provided by the User as contained in the Terms of Use. There are no provisions in this Article that reduce or limit the applicability of the representation and warranties provided by the User in the RIDE Terms of Use.
You represent and warrant that: 
(i) the Product You ordered is true at will and for Your needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; 
(ii) the Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and 
(iii) You will pay in full for the Product You ordered in accordance with the Transaction.
In the event of loss or problems that You experience during the provision of RIDE Shop Service, including due to damage or loss of Product caused by the Service Provider's negligence, We may, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arises between You and the Service Provider, including taking legal action deemed necessary by You or the Service Provider.
The sale of the Product made by Merchant to the Buyer and the Transaction that involves Merchant, Buyer and Service Provider shall create direct relationship between Merchant, Buyer and/or Service Provider, where RIDE is not a party to the said relationship. RIDE shall not be liable to any act or negligence by Merchant and/or Service Provider to Buyer. To the extent required by Applicable Law, each party is responsible for each obligation and liable to the Merchant, Buyer and/or other Service Provider respectively which arises out of the Transaction.w
The Service Provider has the right to refuse Your RIDE Shop Service request if the Service Provider has reasonable reason to suspect that You have, or by accepting an order from You, You will violate the RIDE Shop Terms of Use, the RIDE Terms of Use or applicable laws and regulations.
If We know or have sufficient reasons to suspect that You have committed violations, crimes or other actions that is in contrary with this Terms of Use, RIDE Shop Terms of Use and/or Applicable Law, whether or not referred to in this Terms of Use, You hereby agree that You shall indemnify and hold harmless Us against any third party's complaints, claims, charges, and/or damages in respect of a breach made by You towards this Terms of Use, RIDE Shop Terms of Use and/or Applicable Law.
 Moreover, We have the right to and may take certain actions, including but not limited to deleting or removing your Virtual Outlet or the displayed Products and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

CONTACT US

You may contact Us by electronic mail to info@rideuk.uk or by phone at +441214440444. All your correspondences will be noted, recorded and stored for Our records.